Privacy Policy

Data controller

Velours Floral is a sole proprietorship established in Cantley, Quebec, Canada. The owner is responsible for the protection of personal information collected through this site. For any requests, use the contact form at the bottom of this page.

Information collected

When placing an order or sending a message through our contact form, we collect:

• First and last name
• Email address
• Phone number
• Delivery address (if applicable)
• Order details (products, options, date, time slot)
• Personalized notes left at the time of order

We do not collect browsing data, behavioral profiles, or sensitive information.

Use of information

Your personal information is used solely to:

• Process and confirm your order
• Send you an email confirmation
• Contact you if necessary regarding your order
• Respond to your requests through the contact form

We never sell, rent, or share your personal information with third parties for commercial purposes.

Payments — Stripe

Payments are processed securely by Stripe Inc. Velours Floral does not store any credit or debit card information. Stripe is PCI DSS Level 1 certified. Technical cookies may be placed by Stripe during the payment process. For more information: Stripe's privacy policy.

Cookies

This site uses only essential technical cookies required for payment functionality (Stripe). No advertising or tracking cookies are used. You can configure your browser to refuse cookies, but some payment features may be affected.

Data retention

Your order information is retained for 12 months following your purchase to address any questions or disputes, then deleted. Data submitted through the contact form is retained for the duration necessary to process your request.

Your rights (Law 25)

In accordance with Quebec's Act to modernize legislative provisions as regards the protection of personal information (Law 25), you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw your consent at any time
• Be informed in the event of a privacy incident affecting you

To exercise these rights, use the form below. We will respond within 30 days.

In the event of a confidentiality incident presenting a risk of serious harm, we will notify you and the Commission d'accès à l'information du Québec without undue delay, as required by Law 25.

Security

This site is hosted on Vercel (secure infrastructure) and uses the HTTPS protocol. We take reasonable measures to protect your information against unauthorized access.

Contact us

For any questions or requests relating to your personal information: